North West engineering inspections business, Thurra, is celebrating 25 years of delivering plant and equipment inspections in the UK. Originating from its manufacturing roots at Slingco in 1992, Thurra has always put technical knowledge and customer understanding first. The team at Thurra believes that no-one has a greater appreciation of inspection services and just as importantly, by continually refining their methods, they have turned inspections into a fine art which ensures that efficiency savings are passed on to their customers.
The privately-owned business reports a steady 5% year-on-year growth and attributes this to their impartiality, service to Brokers and the expertise of their engineer surveyors. New business has mainly come from recommendations, referrals and renewals.
“Our high retention rate of renewal business reflects the service levels we provide to both clients and their brokers” reported Tracey Dodd, Business Manager, “Our customers expect fast, competitive quotes and trust us to get the job done by qualified engineers”.
Nick Dykins, Managing Director added “We are not a call centre, we build relationships. Our small Account Management team are well established and live by our values of being knowledgeable, committed, friendly, professional and responsive”